Privacy Policy

Contents

Introduction

Energielabel24 VOF ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy informs you about how we handle your personal data when you visit our website and what your privacy rights are.

This policy applies to all personal data we collect via our website energielabel24.nl and related services. We act as the data controller for the personal data collected via our platform.

By using our services, you agree to the collection and use of information in accordance with this policy. We recommend that you read this policy carefully.

What data we collect

We collect various types of personal data, depending on how you interact with our platform:

Contact details

Name, email address, phone number and address details when you submit a request or contact us. This data is necessary to match you with a suitable energy advisor.

Transaction data

Information about requests you have submitted via our platform, including the chosen advisor, service type and pricing information. For advisors, we also process payment data for the settlement of the fees per assignment. With your request we also keep how you found us (for example a search engine, an advertisement or another website).

Technical data

IP address, browser type, device information and pages visited. This data is collected via cookies and similar technologies to improve our website and optimise the user experience.

Security log

When you log in, in the admin area and when our API is used, we record your IP address, the time, which part was used, the result and the type of browser. We also record failed login attempts. We do this to secure our service and to stop misuse and fraud. The legal basis is our legitimate interest (Article 6(1)(f) GDPR).

We keep the details of the API log for 90 days; after 30 days we shorten the full IP address. We keep failed login attempts for 90 days and the activity log of administrators and advisors for 24 months. Only the Energielabel24 administration can see this data. To find out what we have recorded about you, or to object, email info@energielabel24.nl.

Why we process your data

We process your personal data for the following purposes:

Service provision: Matching customers with suitable energy advisors based on location, price and availability.
Communication: Answering your questions and sending updates about your request.
Reviews: Facilitating the review system so that customers can share their experiences.
Improvement: Analysing user behaviour to improve our services and website.
Legal obligations: Complying with tax and administrative obligations.

Legal basis

We process your personal data on the basis of the following legal grounds under the General Data Protection Regulation (GDPR):

Performance of a contract: For processing your request and matching you with an advisor.
Legitimate interest: For improving our services and preventing fraud.
Consent: For sending marketing communications, if you have given consent for this.
Legal obligation: For complying with tax and administrative obligations.

Who we share your data with

We only share your personal data with third parties when this is necessary for our services:

Energy advisors: Your contact details are shared with the advisor you select, so that they can contact you.
Hosting providers: Our website and data are hosted in secure data centres within the European Union.
Public registers: to look up the energy label, the build year and the floor area of an address, we send the postcode and house number to EP-Online of the Netherlands Enterprise Agency (RVO) and to the Kadaster’s register of addresses and buildings (BAG), via PDOK. Your name and email address are not sent there.
Maps: the map on which an advisor chooses their work area, when signing up and in the advisor panel, loads map images from PDOK, the map service of the Dutch Kadaster. The Kadaster sees the IP address of whoever opens the map.
Analytics services: only if you click Accept in the cookie banner do we use Google Analytics, through Google Tag Manager (both from Google Ireland Limited), to measure how the website is used and where visitors come from. The IP address is shortened and no names, email addresses or addresses are sent to Google. If you refuse, the site loads nothing from Google.

We never sell your personal data to third parties and do not share it for third-party marketing purposes.

How long we keep your data

We do not keep your personal data longer than necessary for the purposes for which it was collected:

Customer data: 7 years after the last transaction, in connection with the statutory tax retention obligation.
Request data: 3 years after completion of the request.
Reviews: For as long as needed for the review system, unless you request removal.
Technical logs: Maximum of 12 months.

Your rights

Under the GDPR, you have the following rights with regard to your personal data:

Right of access: You can request which data we process about you.
Right to rectification: You can request that inaccurate data be corrected.
Right to erasure: You can request the deletion of your data ("right to be forgotten").
Right to restriction: You can request restriction of the processing of your data.
Right to data portability: You can request to receive your data in a transferable format.
Right to object: You can object to the processing of your data.

Would you like to see, change or delete your data? Email info@energielabel24.nl. We will respond to your request within 30 days.

Cookies

Our website uses cookies to improve the user experience. Cookies are small text files that are stored on your device.

Functional cookies

These cookies are necessary for the website to function, such as remembering your preferences and login details.

Analytics cookies

Only with your consent (Accept in the cookie banner) do Google Tag Manager and Google Analytics place cookies (_ga and _ga_*, for at most 2 years). They show us how visitors use our website and where they come from, for example a search engine or an AI assistant. The IP address is shortened. Without consent these cookies are not placed and the site loads nothing from Google. You change your choice through Cookie settings at the bottom of every page.

Statistics without a cookie

To see where the website can do better, we count how visitors move through the site: which pages they view, whether they search, compare advisors and send a request, and where that goes wrong (for example a field that was not filled in correctly or a page that does not load). For this your browser creates a random number per tab, which is kept only in that tab (sessionStorage) and disappears as soon as you close the tab. We place no cookie for this, do not store your IP address and never store what you enter in a form, such as your name, email address, phone number, postcode or address. Besides the number we only count the page (without search details), the kind of source you came from (for example a search engine or another website), whether you use a phone or a computer, and the sequence of steps. We also record which participating advisory companies you view or choose, the order of your actions and when they were received. This lets us see where progress stops or a request is sent within a visit session. This detailed journey is deleted with the unrecognisable session number after 30 days and is not linked to your identity or request number. We keep the number itself only in an unrecognisable form and delete it after 30 days; we keep the counts for 400 days. These counts cannot be traced back to you and are not passed to Google or any other party. In addition, your browser remembers (in localStorage) how you first found us, for example a search engine, an advertisement or another website, and on which page you started. That way we can see with a request which source worked. This stays on your device until you clear it in your browser. We do this on the basis of our legitimate interest in keeping the website working well. Only when you click Accept in the cookie banner do we also use Google Analytics (see Analytics cookies above).

Marketing cookies

These cookies are only placed with your consent and are used to show relevant advertisements.

Security

We take the security of your personal data seriously and have taken appropriate technical and organisational measures to protect your data against unauthorised access, loss or theft.

Our security measures include, among others, SSL encryption for all data transfers, regular security audits, access control to systems and data, and training of employees in the field of data protection.

Despite our efforts, no method of transmission over the internet or electronic storage can be guaranteed to be 100% secure. We strive to use commercially acceptable means to protect your data.

Changes

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The date of the last change is stated at the top of this document.

In the event of substantial changes, we will notify you via a message on our website or by email, if you have an account with us. We recommend that you consult this policy regularly.

Contact

Do you have questions about this privacy policy or about the processing of your personal data? Please contact us:

Energielabel24 VOF
Segment 3
6921 RC Duiven
Email: info@energielabel24.nl
Phone: 085 130 8431
Chamber of Commerce: 97072451
VAT number: NL867899578B01

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), the Dutch supervisory authority for data protection.