Terms & Conditions
Contents
General
These terms and conditions apply to all services of Energielabel24 VOF, established in Duiven and registered with the Chamber of Commerce under number 97072451. By using our website or services, you agree to these terms.
Deviations from these terms are only binding if agreed in writing. The applicability of any purchasing or other conditions of the customer or advisor is expressly rejected.
If any provision of these terms is found to be void or voidable, the remaining provisions shall remain in full force and effect.
Definitions
| Platform | The website energielabel24.nl and all associated services, operated by Energielabel24 VOF |
| Customer | The natural person or legal entity that submits a request via the Platform for an energy label or related service. |
| Advisor | The certified energy advisor or company that offers its services via the Platform for carrying out energy label assessments and related services. |
| Service | The work to be delivered by the Advisor, including energy label assessments, NEN 2580 measurements and related reports. |
| Request | The request from a Customer for a quote or service, submitted via the Platform. |
| Lead | A verified request that is forwarded to an Advisor. |
Services
Energielabel24 offers an online platform where customers can compare energy advisors and submit requests. We act solely as an intermediary and are not ourselves a party to the agreement between customer and advisor.
The actual energy label assessment and all related work are carried out by the advisor selected by the customer. Energielabel24 is not responsible for the quality, accuracy or timeliness of the services provided by advisors.
We strive to admit only certified and reliable advisors to our platform, but we cannot guarantee the suitability of an advisor for your specific situation.
Account and registration
Customers can submit requests via the Platform without registering. Advisors must register and verify their details before they can receive requests.
When registering as an advisor, you declare that all information provided is accurate and complete, including your certifications and Chamber of Commerce details. You are responsible for keeping your account details up to date.
Energielabel24 reserves the right to refuse registrations or terminate accounts without giving reasons, in particular in cases of fraud, misleading information or breach of these terms.
How it works
The process via our platform works as follows:
- The customer enters a postcode and house number to view available advisors.
- The customer compares advisors based on price, reviews and delivery time.
- The customer selects an advisor and submits a request with contact details.
- The advisor receives the request and contacts the customer.
- Customer and advisor make arrangements directly regarding the delivery of the service.
- After completion, the customer can leave a review via our platform.
Rates and payment
For customers
Use of the Platform is free for customers. The prices shown on the Platform are the advisors' prices. Customers pay the advisor directly, only once the energy label or the other report has been delivered.
For advisors
Advisors pay a fixed fee per completed assignment. An assignment is completed when the Advisor has reported it as carried out. The amounts differ per type of service and are shown on the advisor registration page. The fees for assignments completed in a calendar month are on one invoice. The Advisor receives it early the following month, with a payment term of 14 days. Nothing is owed for requests that are cancelled or do not go ahead.
Prices for customers on the Platform include VAT. The fixed fees for advisors exclude VAT.
Cancelling and refusing
Cancelling by the customer
The Client can cancel a request free of charge.Refusing by the advisor
If the Advisor refuses a request, the Client chooses another Advisor free of charge.Customer obligations
As a customer, you declare that you will:
- Provide accurate and complete information when submitting a request.
- Be reachable for contact by the advisor after submitting a request.
- Not use the Platform for purposes other than obtaining an energy label or related service.
- Not leave false reviews or manipulate the review system.
Advisor obligations
As an advisor, you declare that you will:
- Hold valid certifications for the services offered.
- Respond to requests received within 48 hours.
- Deliver services in accordance with the agreed price and delivery time.
- Treat customers professionally and respectfully.
- State current and correct prices and availability on your profile.
- Pay the fees on time in accordance with the invoice terms.
Liability
Energielabel24 acts solely as an intermediary and is not a party to the agreement between customer and advisor. We are not liable for:
- The quality, accuracy or timeliness of services provided by advisors.
- Disputes between customers and advisors.
- Indirect or consequential damage of any kind whatsoever.
- Temporary unavailability of the Platform.
Our liability is in all cases limited to the amount paid out by our liability insurance, or in the absence thereof to a maximum of the amount of the fees paid by you to us in the 12 months preceding the event causing the damage.
Complaints and disputes
Do you have a complaint about our services or about an advisor on our platform? Please contact us at info@energielabel24.nl. We aim to handle complaints within 14 working days.
In the event of disputes between customers and advisors, we may mediate, but we are not obliged to enforce a solution. We reserve the right to remove advisors who repeatedly receive complaints from our platform.
Disputes that cannot be resolved by mutual agreement will be submitted to the competent court in the district of Gelderland.
Changes to the terms
Energielabel24 reserves the right to amend these terms and conditions. Changes take effect 30 days after publication on our website, unless a shorter period is legally required.
In the event of substantial changes, we will inform registered advisors by email. By continuing to use our services after the date of change, you accept the amended terms.
Applicable law
These terms and conditions and all agreements arising from them are governed exclusively by Dutch law.
All disputes arising from or related to these terms shall be submitted to the competent court in the district of Gelderland.
Contact
Do you have questions about these terms and conditions? Please contact us:
Energielabel24 VOF
Segment 3
6921 RC Duiven
Email: info@energielabel24.nl
Phone: 085 130 8431
Chamber of Commerce: 97072451
VAT number: NL867899578B01