Privacy Policy
Introduction
Energielabel24 VOF ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy informs you about how we handle your personal data when you visit our website and what your privacy rights are.
This policy applies to all personal data we collect via our website energielabel24.nl and related services. We act as the data controller for the personal data collected via our platform.
By using our services, you agree to the collection and use of information in accordance with this policy. We recommend that you read this policy carefully.
What data we collect
We collect various types of personal data, depending on how you interact with our platform:
Contact details
Name, email address, phone number and address details when you submit a request or contact us. This data is necessary to match you with a suitable energy advisor.
Transaction data
Information about requests you have submitted via our platform, including the chosen advisor, service type and pricing information. For advisors, we also process payment data for the settlement of lead costs.
Technical data
IP address, browser type, device information and pages visited. This data is collected via cookies and similar technologies to improve our website and optimize the user experience.
Why we process your data
We process your personal data for the following purposes:
- Service provision: Matching customers with suitable energy advisors based on location, price and availability.
- Communication: Answering your questions and sending updates about your request.
- Reviews: Facilitating the review system so that customers can share their experiences.
- Improvement: Analyzing user behavior to improve our services and website.
- Legal obligations: Complying with tax and administrative obligations.
Legal basis
We process your personal data on the basis of the following legal grounds under the General Data Protection Regulation (GDPR):
- Performance of a contract: For processing your request and matching you with an advisor.
- Legitimate interest: For improving our services and preventing fraud.
- Consent: For sending marketing communications, if you have given consent for this.
- Legal obligation: For complying with tax and administrative obligations.
Who we share your data with
We only share your personal data with third parties when this is necessary for our services:
- Energy advisors: Your contact details are shared with the advisor you select, so that they can contact you.
- Payment providers: We use Mollie to process payments. Mollie processes payment data according to its own privacy policy.
- Hosting providers: Our website and data are hosted in secure data centers within the European Union.
- Analytics services: We use Google Analytics to analyze website usage. This data is anonymized.
We never sell your personal data to third parties and do not share it for third-party marketing purposes.
How long we keep your data
We do not keep your personal data longer than necessary for the purposes for which it was collected:
- Customer data: 7 years after the last transaction, in connection with the statutory tax retention obligation.
- Request data: 3 years after completion of the request.
- Reviews: For as long as needed for the review system, unless you request removal.
- Technical logs: Maximum of 12 months.
Your rights
Under the GDPR, you have the following rights with regard to your personal data:
- Right of access: You can request which data we process about you.
- Right to rectification: You can request that inaccurate data be corrected.
- Right to erasure: You can request the deletion of your data ("right to be forgotten").
- Right to restriction: You can request restriction of the processing of your data.
- Right to data portability: You can request to receive your data in a transferable format.
- Right to object: You can object to the processing of your data.
To exercise your rights, you can contact us at info@energielabel24.nl. We will respond to your request within 30 days.
Security
We take the security of your personal data seriously and have taken appropriate technical and organizational measures to protect your data against unauthorized access, loss or theft.
Our security measures include, among others, SSL encryption for all data transfers, regular security audits, access control to systems and data, and training of employees in the field of data protection.
Despite our efforts, no method of transmission over the internet or electronic storage can be guaranteed to be 100% secure. We strive to use commercially acceptable means to protect your data.
Changes
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The date of the last change is stated at the top of this document.
In the event of substantial changes, we will notify you via a message on our website or by email, if you have an account with us. We recommend that you consult this policy regularly.
Contact
Do you have questions about this privacy policy or about the processing of your personal data? Please contact us:
Energielabel24 VOF
Segment 3
6921 RC Duiven
Email: info@energielabel24.nl
Phone: 085 130 8431
Chamber of Commerce: 97072451
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), the Dutch supervisory authority for data protection.